Overview
IT management platform for managing and automating remote IT support tasks, including monitoring and troubleshooting.
Our review
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Pros & Cons
Pros
- •#1 for customer support among RMM platforms
- •Unified visibility, security, and control across client endpoints
- •Proven enterprise-grade platform with strong market adoption
- •Reduces IT operational costs and boosts client productivity
- •Solid affiliate partner program with recurring commission potential
Cons
- •RMM platforms typically require significant implementation and training time
- •Pricing scales with number of managed devices, increasing costs rapidly
- •Steep competition from other established RMM solutions like ConnectWise
- •Learning curve for IT teams unfamiliar with automation workflows
- •Limited mention of AI-driven automation features versus newer competitors